Suporte ao cliente ( segunda-feira – sexta-feira: 7–22 ): +351308808375

Três passos para a compra de pneus

Informações de contato:

E-mail para clientes

support@tirendo.pt

Nós entraremos em contato com você o mais rapidamente possível.

E-mail para os parceiros de montagem

contact@tirendo.pt

Nós entraremos em contato com você o mais rapidamente possível.
 

Por telefone:

+351308808375

de segunda à sexta-feira a partir das 7 até as 21 horas
 

Informações de produtos

A. Selecione pneu – o que pneu é adequado para o meu veículo?

 

1
Encontre o tamanho do pneu por um dos pneus de ser substituído. [Ir ao início]

Veja a especificação encontrado na parede lateral dos pneus que você está substituindo. Por favor, note que as informações podem ser diferentes aos pneus verão e do inverno.
Aqui está um exemplo das informações que você encontra na parede lateral:

195/60R15 88 H

195 = largura do pneu em milímetros         60 = perfil do pneu (a altura da parede lateral do pneu como uma percentagem da largura)         R = pneu radial
15 = tamanho da jante em polegadas         88 = índice de carga         H = índice de velocidade

B. Combinação de pneus

[Ir ao início]
Combinação É legal? Recomendado por Tirendo
Diagonais e pneus radiais Não Não
Pneus de diferente modelos ou fabricantes Sim Não
Pneus Verão/ Inverno Sim (mas para condições do inverno, você deve ter pneus de inverno. Os pneus com pregos só pode ser utilizado no condições Inverno, enquanto pneus de atrito pode ser usado durante todo o ano) Não – o pneu de Inverno se comportam de forma diferente
De piso diferente Sim Não – Os pneus com a geralmente melhores perfis no eixo traseiro pertence Diferentes tamanhos / Dimension (a menos que o manual de veículos afirma que é permitido para a frente ea eixo traseiro).
Tamanho diferente / medida que: Instalar o Não Não – a menos que: Instalar o pneu sobressalente se você tem um pneu furado e ir a uma oficina.
Runflat-pneus com padrão pneus Sim Não

C. Diferentes tipos de pneus

 

1
Pneus do inverno [Ir ao início]

M + S marcação
Também pode ser marcado MS, M & S, MS, MS ou Mud and Snow. Os pneus de neve devem ter este marcação e são desenvolvidos especificamente para a condução em condições de inverno.

Símbolo floco de neve
Podem ser marcados com um floco de neve ou MS, M & S, MS, MS eller Mud and Snow. Os pneus de neve deve ter esta marcação e são desenvolvidos especificamente para a condução em condições de inverno.

Composto

Mistura de borracha
Os pneus de Inverno têm um composto especial de borracha, o que garante que os pneus de Inverno não endureçais quando as temperaturas caem.

 

2
Pneus de Verão [Ir ao início]

Os pneus de verão tem um composto de borracha que garante que ele não amolecer a alta temperaturas. Esta mistura também permite velocidades mais elevadas com menos desgaste. Aqui também é importante encontrar um equilíbrio entre a baixa resistência ao rolamento e boa aderência no piso molhado em condições de condução.

 

3
Pneus para todas as temporadas [Ir ao início]

Os pneus para todas as temporadas são os pneus que se adequam na ambas condições de verão e inverno. Estes não são especialmente concebidos para a condução do inverno e, portanto, não deve ser utilizado quando prevalecem as condições de inverno. Além disso, vale ressaltar que esses pneus têm um composto de borracha mais macia, tornando-os de usar um pouco mais de combustível mais rápido e menos eficiente do que os pneus de temporada...

D. Informações técnicas

 

1
Quais são as informações encontro na parede lateral do pneu? [Ir ao início]

 

  1. Fabricante (nome ou logotipo)
  2. Nome do produto
  3. Dimensões:
    205 = Largura dos pneus em milímetros
    55 = O aspecto ratio (proporção entre altura e largura do pneu indicada em percentagem)
    R = Indica o modo de construção - neste caso trata-se de um pneu Radial
    16 = Diâmetro da jante em polegadas
  4. 91 = Índice de Carga
    V = Índice de Velocidade
  5. E = Pneus otimizados para a resistência ao rolamento (para determinados veículos)
  6. 6. Pneu tubeless, sem câmara
  7. 7. Etiquetagem internacional
  8. Manufacturer: Factory, size of tyre and design
    Date of manufacture (week/year) 0811 = week 8 year 2011
  9. T.W.I.: Tread Wear Indicator.
  10. Country of manufacture

 

2
Speed index [Ir ao início]

The speed index indicates what speed the tyre can handle. The letter “T” for example, indicates that the maximum speed for the specific tyre is 190 km/h. You can find the letter on the sidewall of the tyre, close to the tyre dimensions. The table below shows the speed which letter indicates:

Class km/h
A1 5
A2 10
A3 15
A4 20
A5 25
A6 30
A7 35
A8 40
B 50
C 60
D 65
Class km/h
E 70
F 80
G 90
J 100
K 110
L 120
M 130
N 140
P 150
Q 160
R 170
Class km/h
S 180
T 190
   
H 210
V 240
W 270
Y 300
   
   
VR > 210
ZR > 240

 

3
Load index [Ir ao início]

You can find the Load Index (LI) next to the tyre size and the speed index. The load index refers to the maximum load for a tyre at the speed indicated by the speed index. See table below:

LI kg
50 190
51 195
52 200
53 206
54 212
55 218
56 224
57 230
58 236
59 243
60 250
61 257
62 265
63 272
64 280
65 290
66 300
67 307
68 315
69 325
70 335
71 345
72 355
73 365
74 375
LI kg
75 387
76 400
77 412
78 425
79 437
80 450
81 462
82 475
83 487
84 500
85 515
86 530
87 545
88 560
89 580
90 600
91 615
92 630
93 650
94 670
95 690
96 710
97 730
98 750
99 775
LI kg
100 800
101 825
102 850
103 875
104 900
105 925
106 950
107 975
108 1000
109 1030
110 1060
111 1090
112 1120
113 1150
114 1180
115 1215
116 1250
117 1285
118 1320
119 1360
120 1400
121 1450
122 1500
123 1550
124 1600

 

4
Measurement table: What width of tyres fit my rims?[Ir ao início]

In the table below you will find the width that fits your rims:

Width of rim (inches) Ideal width of tyre (mm) Minimal width of tyre (mm) Maximal width of tyre (mm)
5,0 165 or 175 155 185
5,5 175 or 185 165 195
6,0 185 or 195 175 205
6,5 195 or 205 185 215
7,0 205 or 215 195 225
7,5 215 or 225 205 235
8,0 225 or 235 215 245
8,5 235 or 245 225 255
9,0 235 or 245 235 265
9,5 255 or 265 245 275
10,0 265 or 275 255 285
10,5 275 or 285 265 295
11,0 285 or 295 275 305
11,5 295 or 305 285 315
12,0 305 or 315 295 325
12,5 315 or 325 305 335

 

5
Uniform Tire Quality Grading: U.T.Q.G. [Ir ao início]

Uniform Tire Quality Grading ( U.T.Q.G.) Makes it possible to compare three properties of all tyres, these are; wear, traction and temperature resistance. The tests are partially carried out under racing conditions.

 

6
Depth of tread [Ir ao início]

The tread depth of new tyres is about 8 millimetres. The legal limit for minimum depth of the tread on your tyres is 1.6 millimetres (does not include winter tyres, then it is 3 millimetres).

However, it is recommended that tyres have at least 3 millimetres (4 millimetres for winter tyres). Furthermore, it is recommended that you install tyres with the same tread pattern and depth on all four positions, at least axial (front and rear).

 

7
Manufacturer date[Ir ao início]

Over time, the tyre loses its softness. UV and weather conditions causes war on the rubber compound. As a result, there might be cracks in the rubber layer, which in turn can increase risk of traffic accidents.

The tyre may only be classified and sold as new if the manufacturer date is less than 36 months old.

 

8
EU Tyre Label [Ir ao início]

The EU Tyre Label was introduced by the European Union and is applicable for new tyres as of November 1st 2012. The label shows fuel consumption, safety and noise level of tyre. The label also makes it easier to compare tyres. The letter A indicates the best rating, while G represents the worst.

Abbildung des EU-Reifenlabels

 

Order

A. To make an order

 

1
1. How can I make my order at Tirendo.pt?[Ir ao início]

At Tirendo.pt you can easily look for your favourite tyres without any obligations.When you find the tyres you want to order, we will kindly ask for your e-mail address, billing address and delivery address.

Search function:

The easiest way to find the tyres that suits your vehicle is to use our search tool on our homepage. You start by choosing the type of tyre. Please make sure you have the correct tyre dimension on the tyres to be installed on vehicle, note the dimensions of winter and summer tyres might differ. Please enter the dimensions you need. Depending on your preferences, you can also limit the search by choosing a specific brand or season. After you have entered the information above, and we will make an offer customised for you.

Once you have decided which tyres you want to buy, you can complete your purchase. You will find a summary of your chosen products in your cart. You do not only get an overview in your cart, you can also easy change the tyres you have chosen – either in terms of type of tyre or number of tyres to be purchased. You can also remove products you do not want.

Order:

In next step we will kindly ask you to enter the information necessary to complete your order.

We offer to typer of delivery:

  1. Delivery to billing address or other address
  2. Delivery to fitting partner

Then select your payment method and you will get an overview of your order information. After reading and accepting our general terms and conditions, you can complete your order.

After receiving your order you will receive an order confirmation.

B. Track your order.

 

1
How can I track my order? [Ir ao início]

The order confirmation will include a tracking number, so you can easily track your order.

If you have any questions you can contact us at support@tirendo.pt.

We will come back to you as soon as possible.

C. Payment methods:

At Tirendo.pt you can choose one of following payment methods:

 

1
Credit card [Ir ao início]

Here you can easily pay with VISA, MasterCard, Maestro or American Express.
Your card will be charged when your order is made. As your credit card information go through a SSL process, we ensure the highest level of security when purchasing with us. All personal data is encrypted and cannot be seen or ready by anyone.

 

2
PayPal [Ir ao início]

If you choose to complete your payment with PayPal, at the end of your order you will be routed to PayPal. If you already have an account at PayPal, simply log in and confirm your order. If you have not used PayPal before, you can register as a guest or create a new account, and then confirm your order.
Once we have registered the payment, your order will be sent. Usually, it only takes a few minutes before we register your payment by PayPal.

Once your order is made through PayPal, you will receive an order confirmation. Please note, that in rare occasions, it may occur processing problems at PayPal, which we cannot influence. Note that a transaction through PayPal will be issued from our webpage, you cannot go to PayPal’s webpage to complete your order, then we will not link the payment with the order. Please keep this in mind when choosing PayPal as your payment method.

If you choose to return your goods, your amount will be transferred back to your PayPal account. What do you do when your money is back in your PayPal account? – Keep them in your account for further use, or transfer the amount to your bank account – it is your choice. This is options you have in your PayPal account. This is beyond our control.

 

3
Transferência bancária [Ir ao início]

Transfira a importância para o número da conta indicado na factura quando você escolher como forma de pagamento a transferência bancária.

Após recebermos o pagamento, entregaremos os pneus.

Delivery and fitting

A. Delivery

 

1
What is the delivery cost? [Ir ao início]

At Tirendo the delivery is free of charge.

 

2
Who are our logistics partners? [Ir ao início]

The delivery is made by Deutsche Paket Dienst (DPD). In certain occasions, it may also be made by GLS. Both are specialized in the field of tyre supply and have a close collaboration with us.

 

3
Where can I get my tyres delivered? [Ir ao início]

We offer two alternatives for delivery:

  1. To your billing address or another stated address
  2. To one, of your choice, of our fitting partner

 

4
What is the delivery time? [Ir ao início]

The delivery time partially depends on when we receive your payment, however, it generally takes about 2-5 business days.

 

5
Can I pick up my products myselft? [Ir ao início]

No, unfortunately this option is not available. The two alternatives for receiving your products are described above.

 

6
What happens if no one is present when the products are delivered? [Ir ao início]

We will attempt to deliver three times. After the first attempt, our logistic partner will leave you a message. Using the contact information provided, you can arrange a time for the next delivery.

B. Fitting

 

1
How do I find my fitting partner? [Ir ao início]

You can easily find a fitting partner by entering your zip code. The tyres will be delivered to the fitting partner ready to be installed.

 

2
What is the price of installation? [Ir ao início]

Prices for installation vary depending on fitting partner. You will see the prices when ordering. We apologize for any short-term price changes made by the fitting partner. As the fitting partner decides the prices of their services, we cannot guarantee that the prices will be the same as when making the order.

After purchasing

A. Cancellation

[Ir ao início]

By law you are entitled to cancel this contract within fourteen days without having to state your reasons. For the purchase of goods, the cancellation period is fourteen days starting on the day when you or a third person named by you, other than the carrier, took possession of the goods. If goods ordered are delivered in partial shipments, the period starts on the day of receipt of the last goods; if the contract for the delivery of goods stipulates several partial shipments or lots, the period starts on the day when the last partial shipment or lot was received;

In order to exercise your right of cancellation you have to inform us (Tirendo Holding GmbH, Pappelallee 78/79 10437 Berlin, E-Mail: support@tirendo.pt) about your decision to cancel this contract giving a clear statement (e.g. by mail or email). For additional information, please see our Return Policy page.

B. Complaints

[Ir ao início]

If you want to return a product please contact us by e-mail support@tirendo.pt

We will process your request as soon as possible and offer free returns and/or a new delivery free of charge.

C. Right of return

[Ir ao início]

Tirendo offer a 14 day return policy from the day you received your goods.

Further information can be found in our general terms and conditions

If you have any questions please contact our customer support at support@tirendo.pt.

We will get back to you as soon as possible

D. Warranty

[Ir ao início]

For information regarding warranty please see the general terms and conditions

If you have any questions, please contact our customer support at support@tirendo.pt

We will get back to you as soon as possible.

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